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Digital Skills for All: Resourcing and Uplifting Our Community



In today’s world,  everything happens online, from grocery shopping to job applications… digital literacy is more than just a “nice-to-have” —it’s essential. Studies show that nearly 80% of jobs in the U.S. require digital skills, but for many in our community, these skills can feel intimidating, especially if they didn’t have the chance to learn technology early on.

For many in our classes, digital literacy isn’t just about knowing how to use a computer. It’s about staying connected in a world that’s quickly becoming more digital. It’s about ensuring that everyone, regardless of their background, can take advantage of the opportunities that technology offers.

 


From Fear to Confidence: Participants’ Motivation to Learn

 

For some, it’s about running their small home business more smoothly. For others, it’s helping family members with their daily tasks or simply staying in touch with loved ones. The need for technology skills is real, and we see it every day in each of our Technology classes.

Simple tasks like double-clicking, resizing windows, or understanding the menu bar may seem easy for some—but for many, mastering these steps is a big deal. These basic skills—like resizing photos in Word, learning mouse control, and organizing files—are the building blocks of digital confidence. The small victories, like figuring out how to save a document or send an email, are what help students grow in their confidence, step by step.

As one of our students, Rigo, shared: “Necesito aprender la computación. Al menos lo básico, para no quedarme sin aprender.” Rigo’s words capture something many of us feel—fear of falling behind in a world where technology is changing so quickly. But with the right guidance and support, no one should be left out. 

“I need to learn computing. At least the basics, so I don’t get left behind. A lot of the times, we’re waiting for our children to help. The thing is, they may not always be around.

 

Together, We Grow: Empowering Our Community Through Digital Literacy

During this initial quarter, we have served 111 students who are highly committed to their growth and advancement, enrolling in a class, ranging from Introduction to Computers to Caminos, our advanced career prep program. 

Under the leadership of Asset Building Manager, Eva Chena and a team of skilled and passionate instructors made up by: Luisa Ortega, Monica Piceno, Najwa Nimati (our Farsi instructor) and Veronica Raxon; we’re creating more than just skilled individuals—we’re building a network of people who care about each other’s successes.

Through our courses, we aim to equip community members with the skills they need not just to stay connected with friends and family, but to provide employability skills. Additionally, while it’s great that many rely on their children for help, we believe in giving the tools to each person to take control of their own digital literacy.  These digital skills help people apply for jobs, manage finances, and access important services. They give community members the independence to keep moving forward in life and work.

In our classes, we create a space where we’re doing more than teaching technology—we’re creating a space where people can learn at their own pace, where frustration can turn into laughter, and where every small success is celebrated. It’s not just about mastering a computer; it’s about lifting each other up along the way.

Building a Stronger, More Connected Community

Whether it’s learning to send an email, applying for a job, or finding the information you need online, every new skill learned benefits not just the individual, but the entire community.  This work continues to be possible with the support of amazing funders, a passionate team and committed volunteers.  Milagro, one of our volunteers for approximately two years, after completing the intermediate class fell in love with our program, decided to stay connected and give back to her community.

Over nearly 20 years, we’ve had the pleasure of equipping community members and transforming lives. Through digital literacy, we’re giving people the confidence to navigate today’s world, no matter where they start. Together, we are creating a future where technology is a bridge, not a barrier—a future where our community has the tools they need to thrive. 

 

A CalWorks Success Story: Hamid’s Journey to Self-Sufficiency

Late last year, Hamid, a father of five, was facing a difficult time. Recently arriving in the U.S., he was up against the challenges many immigrants know well—language barriers, limited work experience, and adjusting to a new culture. But what kept Hamid going was his deep desire to create a better life for his children and give them the opportunities he didn’t have.

Hamid has always loved working with his hands. Back home, he had experience in mechanical work and dreamed of becoming a technician in a shop. But, like many immigrants, finding a job in his field was a struggle. Without U.S.-based experience and credentials, it felt impossible.  This made employers hesitant, and the cultural differences were overwhelming. Still, Hamid wasn’t ready to give up on his dream.

 

 

Everything began to change when Hamid started working with our Employment Readiness Case Manager, Jawed Latif. With personalized coaching, resume help, interview practice, and exam prep, Jawed was there to support Hamid every step of the way.

“Whenever I called or asked for help, Jawed never said no,” Hamid shared. “He truly helped me every step of the way. I feel like Monument Impact is a strong and steady organization for the community. They always have my back.”


Breaking Through: A Job at Platinum Motors

After months of hard work and unwavering support, Hamid passed his exams and landed a technician role at Platinum Motors. We’re so proud of Hamid. He can now better provide for his five children and create a stable future for his family, which we know is a huge personal victory for him.

Hamid’s success is a powerful reminder that with the right support, anything is possible, no matter the obstacles. It’s also a testament to the strength and work ethic of Concord’s immigrant community, which continues to shape the local economy and culture.


Supporting the Concord Community and Beyond

Concord is home to a vibrant, diverse community, with nearly 30% of the city’s residents coming from countries like Mexico, the Philippines, and Vietnam. For many immigrants, stable employment is the first step toward a better, quality life. But barriers like language differences and limited work experience can make it tough to break into the job market and get settled in.

Through job readiness training, financial literacy programs, and partnerships with local employers, we help community members that walk through our doors, like Hamid, gain the skills and confidence to succeed. By offering the right resources, we’re not only helping individuals become self-sufficient but also strengthening the community as a whole.

“Guiding, educating, and connecting people is at the heart of what we do,” says Jawed Latif. “We’re so proud to support individuals like Hamid, who, with the right resources, overcome challenges and contribute to our community in meaningful ways.”


Looking Ahead: A Bright Future

Hamid’s story doesn’t end with his job at Platinum Motors. It’s just the beginning of a new chapter for him and his family. With continued support, Hamid is already setting new goals for his future. Every success, big or small, is a victory for both the individual and the community. As Contra Costa County continues to grow, we remain steadfast in our mission to help individuals like Hamid and their families, regardless of their immigration status, live better, more fulfilling lives.

Momentos: Photographs by ELEVATE Concord Families

 

Guaranteed income pilots like ELEVATE Concord provide a foundation for families to build healthier lives. They empower families to set future goals, take control of their employment, improve mental health by reducing income volatility, and save for unexpected emergencies.

In partnership with the City of Concord, Monument Impact launched the city’s first Guaranteed Income pilot, offering unrestricted monthly stipends to 120 families. As we approached one year of monthly payments, we wanted to connect with ELEVATE Concord families to understand how this extra cash has impacted their daily lives. Earlier this fall, we curated Momentos, a photo walk showcasing images taken by participants that highlight the achievements made possible by unrestricted cash.

This collection offers a glimpse into the lives of families living below the annual median income, highlighting both their joys and struggles. Here are some of their stories and photos.

 

Interviews with Families

 

Click on the photos above to listen to their individual stories. 

 


 

Momentos by Adriana, Elena, Magali, Nerys and Rebeca

 

Money represents so much more than just cash; it embodies safety, time, and joy. Over four months, five families were given disposable film cameras to document their daily lives. They received guiding questions like, “What do you do in the summertime? How do you play? What are your favorite foods? Who cooks meals in your home?” More importantly, participants were encouraged to capture the people, places, activities, and things that matter most to them. 

 

Our Statement on the Francis Scott Key Bridge Collapse

 

The only choice is to work, when you don’t have the same salary that a citizen might earn,” said Carlos Crespo, 53, a mechanic from Mexico. 

Last Wednesday morning, we awoke to the news of the Francis Scott Key Bridge collapsing in Baltimore, Maryland after a cargo ship collided with one of its pillars. Thanks to the quick action of local officials, traffic onto the bridge was halted just before the ship hit — saving countless lives.

However, as authorities revealed more details, we learned that eight construction workers were on the bridge as it fell into the water. They were working to fill its potholes.

Two of them were rescued, with one being sent to the hospital and the other unharmed.

The remaining six left unaccounted for have now been presumed dead. The latest news reports that they were immigrants hailing from Mexico, Guatemala, El Salvador, and Honduras. They were only in their 30s and 40s, and are leaving behind their spouses and children.

We were deeply moved here at Monument Impact after hearing about the victims. They closely mirror our own day labor workers and the people who come through our doors everyday.

 

“Government and industry figures show that Hispanics are over-represented in high-risk jobs: 51% of construction workers, 34% of slaughterhouse workers and 61% of landscaping workers.”


These victims were one of us. And that’s why this tragedy is particularly painful.
They left everything and everyone they knew to come here, to search for a better life, as many of us did. 

Their lives were just beginning as it ended. We know and feel the dreams they had for their families, and especially for their children.

We hope this tragedy shines a light on the importance of immigrant communities in our daily lives and to our economy. At Monument Impact, we believe the realities that immigrants and refugee face need to be truly considered and understood in the development of equitable services, policies and systems. 

We thank the local authorities and officials for their continued efforts to recover the remaining workers and may it bring peace to their families. 

Latino Racial Justice Circle created a GoFundMe page in honor of the victims and families and raised over $98,000 in nine hours. It closed to allow the funds to be sent out to the families as soon as possible. If you’d like to support the families of the victims, the Baltimore City Mayor’s Office of Immigrant Affairs has created a fund for continued support: https://www.baltimorecivicfund.org/key-bridge-response-fund